Can’t delete your WhatsApp account? Its chatbot was told to leave out privacy regulators

WhatsApp instructed its AI support chatbot not to recommend contacting privacy regulators when users couldn’t delete their accounts, researchers found. Privacy software company Redact discovered the hidden text on October 8. Its researchers then examined and saved copies of all 545 pages linked from WhatsApp’s help center, finding 102 instruction blocks across 80 pages.