MakeMyTrip says AI agents can’t replace travel platforms, as its own assistant handles 3,000 bookings a day

“We see AI as a net positive for online travel platforms, particularly in large emerging markets such as India,” MakeMyTrip co-founder and Group Chief Executive Officer (CEO) Rajesh Magow said on the company’s earnings call for the quarter ended September 30, the second quarter of financial year 2026-27 (Q2 FY27). Magow argued that general-purpose artificial intelligence (AI) assistants such as ChatGPT can’t replace MakeMyTrip. He also said customers still use the company’s own assistant, Myra,