Airbnb’s next big bet: 1 million free nights a year for people in crisis

Susan Bailey still vividly remembers the first time she hosted a family in need of emergency housing. It was 2017, and she had just renovated a property near her home in Colorado with the idea of adding it to her growing portfolio of Airbnb rentals. One evening, she got a call out of the blue from someone at Airbnb Open Homes, as Airbnb’s program for housing people in crisis was then known.